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Patient Rights Act

The Patient Rights (Scotland) Act 2011 and what is may mean for you

Everyone who uses the NHS in Scotland has rights and responsibilities.

The Patient Rights (Scotland) Act 2011 gives all patients the right that the health care they receive will:

  • Consider their needs
  • Consider what would most benefit their health and wellbeing
  • Encourage them to take part in decisions about their health and wellbeing
  • Provide them with the information and support to do so.

It also gives patients a right to give feedback, comments, raise concerns or complaints about the care they have received.

The headings below give some information on what your rights are:

Access: your rights when using NHS health services in Scotland

Communication and participation: the right to be informed, and involved in decisions, about health care and services

Confidentiality: the right for your personal health information to be kept secure and confidential

Respect: the right to be treated with dignity and respect

Safety: the right to safe and effective care

Feedback and complaints: the right to have a say about your care and have any concerns and complaints dealt with.

For more information see the booklet Your Health, Your Rights - The Charter of Patient Rights and Responsibilities